Service Agreement
These terms govern your use of the CNC Insight platform and services. Please read them carefully to understand your rights and responsibilities.
Last Updated: December 27, 2024
These terms are effective immediately and apply to all users of the CNC Insight platform.
Acceptance of Terms
Agreement to Terms
By accessing or using the CNC Insight platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Eligibility
You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or your organization.
Account Registration
To access our services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
Service Description
Platform Services
CNC Insight provides manufacturing intelligence software, including real-time monitoring, predictive analytics, and reporting tools for CNC operations.
Service Availability
We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance and updates may temporarily affect availability.
Service Modifications
We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to users.
User Responsibilities
Acceptable Use
You agree to use our services only for lawful purposes and in accordance with these terms. You will not attempt to interfere with or disrupt our services.
Data Accuracy
You are responsible for ensuring the accuracy and completeness of data you provide to our platform, including machine configurations and operational parameters.
Security Compliance
You must implement appropriate security measures to protect your account and comply with any security requirements we specify.
Intellectual Property
Our IP Rights
CNC Insight retains all rights, title, and interest in our platform, software, algorithms, and related intellectual property.
Your Data Rights
You retain ownership of your manufacturing data. We only use your data to provide services as outlined in our Privacy Policy.
License Grant
We grant you a limited, non-exclusive, non-transferable license to use our platform in accordance with these terms.
Limitations and Disclaimers
Service Warranty
Our services are provided 'as is' without warranties of any kind. We do not guarantee that our services will meet your specific requirements or be error-free.
Limitation of Liability
CNC Insight's liability is limited to the amount paid for services in the 12 months preceding any claim. We are not liable for indirect, incidental, or consequential damages.
Manufacturing Decisions
Our platform provides information and insights, but you remain solely responsible for all manufacturing decisions and their outcomes.
Termination and Disputes
Termination Rights
Either party may terminate this agreement with 30 days' written notice. We may terminate immediately for breach of terms or non-payment.
Data Retention
Upon termination, we will provide you with access to export your data for 90 days, after which data may be deleted according to our retention policies.
Dispute Resolution
Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Important Notice
These terms constitute a legally binding agreement between you and CNC Insight. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
If you have questions about these terms or need clarification on any provisions, please contact our legal team before using our services.
Questions About These Terms?
If you have any questions about these terms of service or need legal clarification, please contact our legal team.
Changes to These Terms
We may update these terms of service from time to time to reflect changes in our services, legal requirements, or business practices. When we make changes, we will:
- Update the "Last Updated" date at the top of these terms
- Notify you via email at least 30 days before material changes take effect
- Post a notice on our platform highlighting the changes
- Provide you with the opportunity to review the updated terms
Your continued use of our services after the effective date of any changes constitutes acceptance of the updated terms.