Your Privacy Matters
We are committed to protecting your privacy and ensuring the security of your manufacturing data. This policy explains how we collect, use, and safeguard your information.
Last Updated: December 27, 2024
This privacy policy is effective immediately and applies to all users of the CNC Insight platform.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company information, and contact details necessary to provide our services.
Manufacturing Data
We collect machine performance data, production metrics, and operational information from your CNC equipment to provide monitoring and analytics services.
Usage Information
We automatically collect information about how you use our platform, including log data, device information, and interaction patterns.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our manufacturing intelligence platform and related services.
Analytics and Insights
Your manufacturing data is processed to generate predictive analytics, performance insights, and optimization recommendations.
Communication
We use your contact information to send service updates, technical notifications, and respond to your inquiries.
Data Security
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption standards.
Access Controls
We implement strict access controls and authentication mechanisms to protect your data from unauthorized access.
Compliance
Our security practices align with industry standards including NIST SP 800-171 and other relevant frameworks.
Data Sharing
No Sale of Data
We do not sell, rent, or trade your personal information or manufacturing data to third parties.
Service Providers
We may share data with trusted service providers who assist in delivering our services, under strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law or to protect our rights, property, or safety.
Your Rights
Data Access
You have the right to access, update, or delete your personal information at any time through your account settings.
Data Portability
You can export your data in standard formats and transfer it to other services as needed.
Opt-Out
You can opt out of non-essential communications and certain data processing activities.
International Transfers
Data Location
Your data is primarily stored and processed in secure data centers located in the United States.
Cross-Border Transfers
When data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.
Regional Compliance
We comply with applicable data protection laws in the regions where we operate, including GDPR and CCPA.
Questions About Your Privacy?
If you have any questions about this privacy policy or how we handle your data, please don't hesitate to contact our privacy team.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email if the changes are material
- Post a notice on our platform highlighting the changes
- Provide you with the opportunity to review the updated policy
Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.